FAQs
FAQs
Common questions about ordering, customization, wig care, and shipping. If yours is not here, our team will answer it directly.
Getting Started
Ordering & Customization
Do you provide OEM service?
Yes. We produce to your specification and apply your branding to tags, boxes, and cap labels.
What is your minimum order quantity? Can I place a trial order?
We keep MOQs low and welcome trial orders — we recommend a sample order to evaluate quality before committing to production. Contact us and we will confirm the minimum for your selection.
Do you offer flexible payment methods?
We support the common international payment methods used in wholesale trade. Contact us and we will confirm which options are available for your order and market.
Do you provide customization options for wigs?
Yes. Texture, colour, length, density, lace type, cap size, and hairline are all specifiable.
Can I get samples before a large order?
Yes. We recommend approving a sample before committing to production.
Shipping
Delivery & Shipping
What is the delivery method?
We ship worldwide by express, air, and sea freight, with shipping terms arranged to suit your logistics. Contact us to confirm the options for your destination.
How long does it take to arrive?
Transit time depends on destination and the service level chosen. Contact us with your location and we will confirm the expected delivery window.
How long is the production cycle? Can you ship in batches?
Production time depends on order size and customization. Split shipments can be arranged so you receive fast-moving items first. Contact us for a confirmed schedule.
Do you support international transportation?
We support express, air, and sea freight. Contact us and we will recommend the best option for your order size and destination.
Product
Wig Specification & Care
What size head does the wig fit? Are there different sizes?
Cap sizes are specified per order; adjustable straps cover a range of head sizes.
What is lace?
Lace is the fine mesh base the hair is knotted into, letting the hairline sit flat and look natural.
Can the wig be heat-styled?
Human hair wigs can be heat-styled. Synthetic fibre depends on the grade — check per style.
What is the average lifespan of your wigs?
Lifespan depends on hair type, frequency of wear, and care. With correct maintenance our human hair pieces are built to last well beyond synthetic alternatives. Contact us for guidance on a specific style.
Do the raw materials meet international safety standards?
Raw materials are selected and inspected in-house. Contact us to discuss the test reports and documentation you require for your market.
How should a wig be cleaned and stored?
Wash gently with cool water and mild shampoo, air dry, and store on a stand or in the original box.
Have Another Question?
Send us the details of what you need and we’ll come back with specifics.